the seller life. I appreciate it. I was not trying to show how it 'benefit a buyer". No returns protects you in the case of a buyer changing their mind, or if, for example, a clothing item doesn't not fit. Here are some other helpful pages: When you create a listing, you'll add areturn policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading or appraisal, Factory or vacuum seal is broken/opened but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didn't return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. Refunds and billing for return shipping costs Its visible in my pictures even though I didnt see it nor did the buyer. Enter the amount you wish to offer the buyer. Slow but it beats the stress and aggravations. As you may already know or will find out after watching this video that it simply doesnt matter. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Go to your preferred carrier's website and purchase a label. Select. The buyer could have said "I ordered an iPhone and when it arrived a dinosaur fell out of it!" The buyer returned the item used or damaged. I recently sold a dji osmo mobile on eBay, I specified no returns. But we don't get back the cost of shipping originally eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. They can either accept the return and send the label, refund the buyer in full, ignore it or let eBay decide. Add a message to the buyer explaining why the refund wasn't full. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Also this makes the process require the buyer send the item back instead of filing a claim. I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. My post was to the OP, not you. All you had to do was call eBay and it was done. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. and both eBay and Paypal would still side with them. Choose the item above to start resolving a return. Give a full refund The buyer will receive a full refund. a part of. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. Whether or not a seller accepts returns they are always given the option to accept a return when a buyer opens a return request. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). Enter a Return Merchandise Authorization number, if you use them. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. But once . Per the seller's return policy in the listing You can choose to add a message to the buyer. Also this makes the process require the buyer send the item back instead of filing a claim. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: and select Return this item. Instead, I lost money and I got hosed over and over again because EBay doesnt back up the seller. View basket for details. Read our most popular questions and answers about handling return requests from your buyers. I feel that I am being totally screwed. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features, or losing seller protections. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Trading Cards have a more limited return window. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. eBay may step in without the buyer asking, if the seller didn't respond to the return request. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. They also state that they cant guarantee the condition of the item being returned. Create an account to follow your favorite communities and start taking part in conversations. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. This is a good option for low-value items. You have 3 business days to respond to the request and resolve the buyer's issue. Offer a partial refund: The buyer will receive a partial refund, and they'll keep the item. var m3_u = (location.protocol=='https:'? On Wednesday September 18, 2019 the buyer requested a return despite the fact that I had specified no returns in the listing. This is all true, but only for items that are REALLY Not As Described. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. You accept returns in your policy and the buyer changed their mind about a purchase. Learn more about our. The above applies whether or not a seller accepts returns. Tip If the buyer is responsible, choose your return address from the dropdown menu. For example, you may have opted to automatically accept return requests. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. I have a chrome plugin that replaces buyer with seller and seller with buyer. I waited a week and called eBay to close the request as obviously the buyer is ignoring it and my money is on hold and was told that they would step in and make a decision. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. For example, if an item arrived with a minor scratch but the buyer is happy to keep it. Many sellers have a no returns policy, which is perfectly VALID on Ebay, b/c their category gets a lot of returns for fit, changed mind, didn't like the color, etc.

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